Booking and Reservation Policies

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* What are your booking policies?

We’re thrilled to welcome you! Bookings are secured with full payment. We recommend booking as early as possible to lock in your preferred dates—our spaces are quite popular!

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* Can I modify my booking?

We understand plans can change, but unfortunately, our booking dates are non-flexible. This helps us maintain availability for all of our guests. We suggest booking when you’re certain of your travel dates, and we appreciate your understanding.

 

Refund and Cancellation Policies

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* What is your cancellation policy?
While we do our best to accommodate all guests, we have a strict no-refund policy. Once your booking is confirmed, you’re responsible for the total reservation amount. We highly recommend travel insurance for peace of mind!

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* Do you offer refunds for early check-outs?

We don't provide refunds for early departures or unused nights. But we're confident you'll enjoy every moment of your stay with us!

 

Check-In and Check-Out

 

* What time is check-in and check-out?

Check-in is after 3:00 PM, and check-out is by 10:00 AM. This allows us to clean thoroughly and prepare for our next guests.

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* Can I request an early check-in or late check-out?

We won’t be able to accommodate an early check-in or late check out. Our cleaning team will need the time prior to your check-in and after your check out to refresh and prepare the home for your arrival and then the arrival of our next guest after you depart.

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* How do I access the property?

We use a lockbox for self-check-in. You’ll receive an access code 24 hours before arrival.

 

During Your Stay

 

* Are linens and towels provided?

Yes, we provide one plush towel per guest along with fresh linens per stay. If you prefer extra towels or personal items, feel free to bring some from home.

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* Can I have guests over during my stay?

To keep the space cozy and comfortable for everyone, we only allow registered guests listed on your reservation. We appreciate your understanding in helping us maintain the serene vibe for all.

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* What about infants? Can I bring my little one?
You’re welcome to bring your infant, though our property isn’t specifically baby-proofed. You’ll want to assess the space to ensure it’s suitable for your family.

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* Is there Wi-Fi?

Yes, we provide complimentary high-speed Wi-Fi. Details will be shared before your arrival and can also be found in our guest book.

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* Can I use the kitchen?

Absolutely! Feel free to cook up a storm in our kitchen. We’ve stocked it with essential cooking ingredients so you can enjoy the comforts of a home-cooked meal.​

 

* How do I access shared facilities like the gym or pool?

We provide one key fob per reservation for access to shared amenities. If your group plans to come and go at different times, we suggest coordinating your visits to the facilities. Additional fobs aren’t available, so this way everyone gets access!

 

House Rules: Parties, Noise, and Pets

 

* Can I throw a party?

We love celebrations, but to keep things peaceful for everyone, we don’t allow parties. Please also be mindful of noise after 10:00 PM. We want everyone to have a restful night!

 

* Are pets allowed?

We adore pets, but for now, we’re keeping our properties pet-free. Thank you for understanding!​

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* What happens if there’s an issue during my stay?

If anything goes wrong, just let us know! We’ll resolve the issue promptly or find an alternative solution.

 

Liability and Safety

 

* Is the host responsible for personal belongings?

While we take every precaution to ensure your stay is safe, we don’t provide insurance for personal belongings. We encourage guests to secure their valuables or consider travel insurance for peace of mind.

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* Is the host liable for accidents or injuries during my stay?
We work hard to ensure everything is in tip-top shape, but we can’t assume liability for any injuries or accidents. Your safety is our top priority, so please use the space responsibly.

 

Fire Inspections and Legal Obligations

 

* Will there be fire inspections during my stay?
Fire inspections are rare, but they may happen once or twice a year, as required by law. We will let you know if this occurs during your stay and make it as smooth as possible!

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Check-Out and Departure

 

* What should I do before checking out?

We just ask that you leave things tidy—no need to strip the beds, but please dispose of trash and leave used towels in the laundry basket. We’ll take care of the rest!

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* Can I leave my luggage after check-out?

Unfortunately, we don’t have a luggage storage option at this time. If you have a later flight, we suggest checking out nearby storage services.

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* What if I leave something behind?

If you forget an item, reach out to us as soon as possible. We’ll do our best to return it to you at your expense.

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Property Features

 

* What amenities are included?

All properties come with high-speed Wi-Fi, fresh linens, towels, a fully equipped kitchen, and a local guide with nearby recommendations.

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* Is smoking allowed?

No smoking is allowed anywhere on the premises. Additional cleaning fees apply if smoking is detected.

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* What should I do if something breaks?

Please let us know right away if something breaks during your stay. We’ll handle repairs promptly.

 

Leaving a Review

 

* How do I leave a 5 star review?

Your feedback means the world to us! After your stay, you’ll receive an email inviting you to share your thoughts. We’d love to hear about your five-star experience!​​